Our service
South Way Prep provides third-party logistics and prep services for sellers on Amazon FBA, Walmart WFS, and direct fulfillment channels. Our services include receiving, FNSKU/SKU labeling, polybagging, bubble wrap, kitting and bundling, quality inspection, photo documentation, storage, outbound shipping, and returns processing.
Specific services are described on our Services page and priced on our Pricing page. The services you use are agreed in your individual service order with us.
Accepting these terms
By using our services — submitting an inquiry, signing a service order, or shipping inventory to our warehouse — you accept these terms.
If you’re using our service on behalf of a company, you confirm you have authority to bind that company to this agreement.
If you don’t agree with any part of these terms, do not use our service.
Onboarding information
When you onboard, we collect the information we need to operate the service for you: your contact details, business name and legal entity, billing information, shipping preferences, the marketplace information needed for FNSKU/SKU label generation, and any product-specific instructions.
We store this information internally and use it only to provide the services described in these terms. We do not provide a customer portal, dashboard, or self-service interface; all communication happens by email and phone.
You agree to:
- Provide accurate, current information.
- Notify us promptly of any changes to your business name, legal entity, payment method, shipping addresses, or marketplace details.
- Use the service only for legitimate business purposes consistent with applicable laws and marketplace policies.
Pricing and payment
Our standard rates are published on our Pricing page. Volume discounts and special program rates (like our Launch Program) apply when you qualify and accept the relevant terms.
Invoicing
We invoice after each shipment is prepped and shipped out. Invoices include itemized charges for FNSKU labeling, materials, services performed, storage (if applicable), and shipping label costs.
Payment terms
Standard payment terms are Net 7 — payment due within 7 days of invoice date. Accepted payment methods: ACH, wire transfer, or credit card. For higher-volume clients, monthly billing can be arranged on request.
Late payments
Invoices not paid within 14 days are considered overdue. We may pause services for accounts more than 30 days overdue, and we may apply a late fee of 1.5% per month on unpaid balances, where allowed by law.
Shipping costs. Carrier shipping labels are billed at carrier rates with no markup. You see the actual cost from the carrier on your invoice.
Shipping and delivery
You are responsible for getting inventory to our warehouse — either via your supplier, freight forwarder, or your own shipments. We’ll provide our shipping address and delivery instructions during onboarding.
Inbound shipments
We accept shipments Mon–Fri · 8am–5pm EST. We log incoming shipments, take receiving photos, and confirm receipt by email within 24 hours.
Outbound shipments
We ship via carriers you select or that we recommend (UPS, FedEx, USPS, Amazon Partner Carrier, Walmart-approved carriers). Once a shipment leaves our warehouse, the carrier is responsible for delivery. We’ll provide tracking information and help you file claims if needed, but we can’t guarantee carrier performance.
Turnaround
Standard turnaround is 24–48 hours from inbound receipt to outbound shipment. Rush service (12 hours) is available on request for an additional fee. Turnaround can be longer for shipments over 1,000 units, complex sets, or during peak periods — we’ll let you know upfront.
Inventory ownership
You retain full ownership of your inventory at all times. We act as your service provider and bailee — we hold and prep your inventory, but we don’t own it and we don’t take title to it.
While inventory is in our warehouse, we’re responsible for handling it with reasonable care consistent with industry standards. We’re not responsible for the underlying value of your inventory, market fluctuations, or marketplace-side decisions about your account.
Liability and insurance
We carry commercial general liability insurance covering our operations. Details available on request.
Our liability is limited
Our liability to you for any claim arising from our service is limited to the lesser of:
- The actual cost of the affected inventory (documented purchase invoice), or
- The total fees you paid to us in the 30 days preceding the claim.
We’re not liable for indirect, incidental, consequential, or punitive damages — including lost sales, lost profits, lost marketplace rank, or account suspensions caused by inventory issues.
Your insurance
You’re responsible for insuring your inventory against loss, damage, theft, fire, and other risks. We strongly recommend maintaining cargo insurance for in-transit and warehouse coverage. Our liability limits do not replace your insurance.
Damaged or lost inventory
If inventory arrives damaged from your supplier or carrier, we document it with photos and notify you before any prep. Together we decide whether to ship, separate, or return the damaged units. We’re not responsible for damage that occurred before inventory reached us.
If we damage inventory during our handling, we’ll document the issue, notify you within 24 hours, and either credit you for the affected units (at documented cost) or replace them where feasible — subject to the liability limits in section 07.
For inventory lost in transit between our warehouse and the carrier, the carrier’s claim process applies. We’ll help you file the claim and provide documentation.
Returns and refunds
Customer returns from Amazon, Walmart, or your direct channels can be routed back to us for processing. We document, inspect, and sort returns into resellable, damaged, and defective categories per your instructions. Returns processing is billed per our published rates.
For services we’ve already performed (prep, labeling, shipping), refunds are not available — the work was done. If we made an error in prep that caused a marketplace rejection, we’ll re-prep at no cost.
If you cancel a shipment before we’ve started prep, no charge. If you cancel after prep has begun, you’re billed for the work completed.
Ending the agreement
Either side can end this agreement at any time, for any reason, with 14 days written notice by email.
On termination:
- You arrange to remove any remaining inventory from our warehouse within 30 days.
- We invoice for services performed and storage fees through the removal date.
- Inventory not removed within 60 days may be disposed of or sold to recover storage costs, with proceeds applied to outstanding fees.
We may terminate immediately if you breach these terms, fail to pay invoices over 60 days, attempt fraud, or send prohibited categories (hazmat, perishables, illegal items) after we’ve told you we don’t accept them.
Disputes and governing law
If a dispute arises, we’ll try to resolve it informally first — email team@southwayprep.com with the subject line Dispute. We’ll respond within 5 days.
If we can’t resolve it informally, disputes will be resolved by binding arbitration in Broward County, Florida, under the rules of the American Arbitration Association. Each side bears its own costs unless the arbitrator awards otherwise.
These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The exclusive venue for any court action permitted by this agreement is Broward County, Florida.
Changes to these terms
We may update these terms from time to time. For significant changes, we’ll notify active clients by email at least 30 days before the change takes effect.
Continued use of our service after a change means you accept the new terms. If you don’t agree, you can terminate the agreement under section 10.
Questions about these terms? Email team@southwayprep.com.